Return and Exchange Policies

Return Policy:

Our return policy lasts 15 days, if 15 days have gone by from the date items were delivered to you, unfortunately we can’t offer you an exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with the original tags. To complete your return, we require a receipt or proof of purchase.

Please email us at novebtq@gmail.com to arrange your return.

Refund Policy:

Once your item is received and inspected, we will notify you that we received the item and the status of approval or rejection of a refund. If your refund is approved, we will process the return and credit your original form of payment.  Please keep in mind that refunds can take up to 14 days depending on your card issuer or financial institution.​

Note: We only refund regular price items.  Sales or discounted items will not be refunded.